Legal
Last updated: October 11, 2026
If you're not satisfied with a Bill By Chat purchase — a Pro invoice upgrade or an Unlimited subscription — you can request a full refund within 30 days of your order date.
Refunds are processed through our payment processor, Stripe. To request one, reply to (or use the help link in) the receipt email you received after your purchase. Refunds go back to your original payment method.
You can cancel an Unlimited subscription at any time. Cancellation stops future renewals; you keep access until the end of the period you've paid for. Canceling is separate from a refund — if you also want money back for the current period, request it within the 30-day window above.
Money your clients pay you goes directly to your own PayPal, Venmo, Cash App, card link, or bank account. Bill By Chat never holds those funds, so any refund between you and your client is handled by you through that payment method.